Shipping policy
Last updated: November 5, 2026
vicTek LLC sells digital music and made-to-order merchandise through victek.ai. For order assistance, email vic.tek@icloud.com with your order number.
Digital music
Music downloads are delivered electronically. No physical item is shipped and no shipping charge applies to the digital item. Download access is supplied through the order page and/or delivery email after successful payment and any required order review. Check your spam folder and contact us if you cannot access your purchase. File formats and included content are stated on the product page.
Made-to-order merchandise
Merchandise is produced and shipped by third-party production partners through Printify. Items may be produced at different facilities and arrive in separate packages.
Estimated delivery
The following estimates reflect our current Printify shipping profiles. They are delivery estimates that include production and shipping, not an additional shipping period to add after production.
| Merchandise | United States | Canada and Australia |
|---|---|---|
| T-shirts | 5–10 business days | Canada: 5–10 business days; Australia: see available checkout estimate |
| Sweatshirts and hoodies | 5–10 business days | 13–35 business days |
| Hats | 4–10 business days | 12–35 business days |
For other available destinations, T-shirt estimates vary by shipping zone: Germany and the United Kingdom 5–8 business days; Switzerland 6–11 business days; other supported zones 6–35 business days. Not every product is available in every destination. Available methods, charges, and applicable estimates appear at checkout. Business days generally exclude weekends and public holidays. These are estimates rather than guaranteed arrival dates; production capacity, carriers, and customs can affect delivery.
Shipping charges and destinations
Shipping charges depend on the products, quantities, and destination and are shown at checkout before payment. Orders containing different product types or fulfillment locations may have combined shipping charges. We ship only where checkout offers an available delivery method. International orders may be subject to customs procedures and duties or import taxes. Contact us before ordering if you need clarification about destination charges.
Tracking and address changes
Tracking is provided when available after shipment. Check your shipping address before paying. Contact us promptly for corrections; changes or cancellation may not be possible once production or shipment begins.
Delayed, missing, or damaged orders
Contact vic.tek@icloud.com with your order number if an order is substantially delayed, appears lost, or arrives damaged. We will investigate and provide an appropriate resolution. Our refund policy explains refunds for damaged, defective, or incorrectly supplied items and our no-exchange policy. Nothing in this policy limits rights or remedies required by applicable law.