Refund policy

vicTek LLC sells digital music and merchandise made to order. Contact vic.tek@icloud.com with your order number for help.

Damaged, defective, or incorrect merchandise

Inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us promptly with your order number and clear photographs of the item, issue, and packaging where relevant. Please report issues within 30 calendar days of delivery so we can pursue our production partner's remedy within its reporting window. We will review the issue and provide an appropriate refund for a qualifying damaged, defective, or incorrectly supplied item. We do not offer voluntary product exchanges. Any remedy required by applicable law remains available. This reporting request does not limit rights or remedies required by applicable law.

Do not send an item back before contacting us. We will provide instructions if a return is needed; do not use an address printed on the package without confirmation.

No exchanges; size, color, and change of mind

We do not offer voluntary exchanges, including size or color exchanges. Because merchandise is made to order, we do not offer discretionary returns or exchanges for a size or color selected incorrectly by the customer, or for change of mind. Review size charts and product details before ordering. This does not apply to items we supply incorrectly or to returns required by law.

Music downloads

Digital purchases provide the files and format described on the product page. If a download link fails, a file is corrupt, or the wrong file is supplied, email us so we can restore access or supply the correct file. If we cannot provide the purchased content, we will provide an appropriate refund. We do not offer discretionary change-of-mind refunds once download access has been supplied, except where applicable law requires otherwise. Nothing here removes statutory withdrawal rights or other mandatory consumer protections.

Cancellations and refunds

Contact us promptly to request cancellation. Once merchandise enters production, changes or cancellation may no longer be possible. Digital fulfillment may begin promptly after payment. Any approved refund will be sent to the original payment method where available. Your payment provider determines when the credit appears. Mandatory rights remain unaffected.